Fraktpolicy
Domestic Orders
Strafe Energy can ship to street addresses within Sweden. Please make sure that you have provided the right address as we cannot be responsible for goods delivered to the wrong address. The purchaser is responsible for providing with the correct address. Domestic Orders may take between 1-5 days to reach its destination.
No company addresses (contact support for inquiries).
EU Orders
EU-orders, once processed, is shipped with PostNord (if below 2KG) from Sweden within 1-5 business days. When the package reaches the purchasers country the distributor can be contracted to someone else at PostNord’s sole discretion (such as local carriers). International Orders may take up to 15 days to reach its destination. Packages are delivered to closest service point for pickup. You will receive a postal notice from your courier on where to pick it up.
Once the package reaches your country, we cannot be held responsible for that package. If the package doesn’t reach you, we will make every attempt to help you reach your local carrier for further assistance.
For deliveries outside of Sweden and Denmark, orders with local post chosen will automatically be upgraded to DHL if no other service is available, or if the package weighs above 2kg.
These packages do not come with a toll-charge. No company addresses (contact support for inquiries).
Other European Orders
Orders to European countries that are not within in the European Union are also processed and shipped with PostNord (if below 2KG) from Sweden within 1-5 business days. When the package reaches the purchasers country the distributor can be contracted to someone else at PostNord’s sole discretion (such as local carriers). International Orders may take up to 15 days to reach its destination.
Once the package reaches your country, we cannot be held responsible for that package. If the package doesn’t reach you, we will make every attempt to help you reach your local carrier for further assistance.
For deliveries outside of Sweden and Denmark, orders with local post chosen will automatically be upgraded to DHL if no other service is available, or if the package weighs above 2kg.
No company addresses (contact support for inquiries).
How the Tracking works
When you have placed an order, you will get a confirmation as soon as the package is sent from our distribution center. Approximately ~24 hours after the completion email is sent (i.e email that the package has left the warehouse) you will receive a tracking link via our Ongoing warehouse system (please check spam). This tracking code can be used at any universal tracking page such as https://17track.net/.
Tracking not activated?
Don’t worry. The tracking might take a couple of extra days for its first scan. The tracking starts at the airport in Copenhagen. Which means that the first days of tracking can be un-trackable depending on country you ship to. Please contact our support if your tracking has not activated after 7 business days from the day of shipment.
Taxes & Duties
This paragraph is only applicable for international orders outside of the European Union.
We do NOT calculate or collect taxes and duties for you. It is the purchaser’s responsibility to pay any applicable taxes or duties and abide by any regulations. It is also the purchaser’s responsibility to make sure that the customs department permits shipment of products purchased. We cannot issue a refund if the package is seized by customs for any reason, if the package is not returned to us.
SHIPPING TIMES
Processing time for orders is 1-3 business days (warehouse is closed during weekends and holidays). During normal order rates packages are usually sent the same or next day. Outer islands do not count to below shipping time.
ESTIMATED SHIPPING TIMES BELOW ARE CALCULATED IN BUSINESS DAYS
Shipping times are estimated and can go both faster and slower than the table shows.
Business days do not count weekends or holidays.
| Sample Pack / Envelope Shipping (Business Days) | |
|---|---|
| Sweden | 3-7 |
| International (Larger City) | 7-14 |
| International (Rural) | Up to 30 |
| Country | Standard (Business Days) | Express (Business Days) |
|---|---|---|
| Austria | 3–7 | 1 |
| Belgium | 3–7 | 1 |
| Czech Republic | 5–8 | 1 |
| Denmark | 2–9 | 1 |
| Estonia | 4–8 | 1 |
| Finland | 4–8 | 1 |
| France | 4–9 | 1 |
| Germany | 2–5 | 1 |
| Greece | 6–14 | 1 |
| Hungary | 4–10 | 1 |
| Iceland | 4–9 | 1 |
| Ireland | 5–12 | 1 |
| Italy | 6–14 | 1 |
| Latvia | 4–8 | 1 |
| Lithuania | 4–8 | 1 |
| Luxembourg | 4–7 | 1 |
| Netherlands | 3–7 | 1 |
| Norway | 4–10 | 1 |
| Poland | 4–9 | 1 |
| Portugal | 5–12 | 1 |
| Slovakia | 4–10 | 1 |
| Slovenia | 5–12 | 1 |
| Spain | 4–10 | 1 |
| Sweden | 1–4 | 1 |
| Switzerland | 3–7 | 1 |
| United Kingdom | 5–12 | 1 |
| Other European Countries | 4–14 | 1 |
| European Outer Islands | 7–30 | 1 |